Some Recent Changes to Comcast Cablemodem billingAn article by Plainsboro.COM owner Kennedy Lemke
Hi, everyone: this little web page isn't really an article as much as it is just a sort of a way for me to complain about rising internet service prices from Comcast of Central New Jersey. Here's the scoop of what's been happening recently:
I've been a Comcast cablemodem customer since about August of 1997. For the past four years, each year around August I have been charged annually for cablemodem service on my credit card. Cost has been about $400 (fairly reasonable). On one of my previous $400 charges I noted that they broke the cost down into: $300 for the service and $100 for cablemodem rental.
In the summer of 2001, I was having tremendous connectivity problems. At that time, I purchased my own cablemodem from CompUSA for about $200 (thinking there might be a problem with the one I was "renting" from Comcast) and also had a technician come to my house. The technician replaced splitters inside and outside my house and re-terminated all of the external cables. If you want more information about my new cablemodem and the work that the technician did, see this summary about this process here.
Buying my own cablemodem I thought would accomplish several things:
I noticed in September that my credit card hadn't been charged during August or September with the usual annual charge for cablemodem service that I'd been seeing the past four years. Instead, my October, 2001 monthly cable bill included a charge of $32.95 in addition to my regular cableTV service, bringing my total bill to $87.51 (yikes!).
This surprised me for a couple reasons:
I called Comcast to ask about this. They told me several things:
So now I'll be paying $480.00 per year (billed monthly) for cablemodem service on top of the ~$600.00 per year (billed monthly) that I already pay for CableTV service. YIKES.
So now Comcast has their hand in my wallet for around $1,100.00 per year. HOLY CRAP! The phone company (Verizon) takes less than $400.00 from me each year and I have TWO phone lines! I'm very bummed about this additional outrageous amount of money, of course.
BUT, before I get too ticked off about this, let's compare this $40.00 monthly bill to other potential services:
So even now, in November of 2001, cablemodem service from Comcast in Central New Jersey is still the best bet in terms of price/performance. I'm still bummed about what I'm shelling out for this broadband service, but realize it's still one of the better deals out there. Even so, I encourage all Comcast @Home customers to please remain vigilant by insisting on extremely reliable connectivity via Comcast as well!